Terms & Conditions

Deposit

To reserve a trip, Alter Roads requires a $800 per person deposit (including a minimum $200 non-refundable cancellation fee) for our scheduled departures and a non-refundable $1,000 per person deposit for our Private tours.

Final Payment

Once a deposit has been received, and your reservation has been confirmed and accepted by Alter Roads, we will send a final invoice. The outstanding balance of the trip is due 90 days prior to the departure date. For reservations made within 90 days of the tour’s departure, final payment is due at time of booking.

Late Payment

If final payment is not received 75 days prior to departure, a late fee of $150 will apply. At 60 days prior to departure, your reservation is subject to cancellation.

Payment Methods

Payment must be in USD, and can be made by debit or credit card (Visa, Mastercard, American Express, or Discover). We do not accept cash. A $50 service fee will be added to the each reservation if you choose to refund a payment and recharge a different credit card.

Pricing

Prices on Alter Roads’s website are displayed in USD per person, are based on double occupancy, and include taxes. Guests who wish to have their own room will be charged a Single Supplement. This supplement varies depending on the tour and can be found on each individual tour page on our website. There is no price adjustment offered for arriving late or departing early from a tour, nor for tour participants who do not bike (“non-riders”). A given price quote is valid for 10 days. After 10 days, quotes are subject to repricing. All prices and quotes are subject to verification by Alter Roads staff.

Cancellation Policies

The cancellation policies outlined below take into consideration the costs Alter Roads incurs long before travellers ever depart. Tandem strictly adheres to the following cancellation policies. Trip price is defined as everything purchased from Alter roads as part of your tour, including upgrades and Single Supplement. To avoid cancellation and trip change costs, please consider adding Travel Protection to your booking. The plan includes coverage for the cost of your airfare—even if it was not booked by us.

SCHEDULED DEPARTURE CANCELLATION POLICY

  • 91+ Days - 200$
  • 90 - 61 Days - 1000$
  • 60 - 31 Days - 50% of trip price
  • 30 - 0 Days - 100% of trip price

Alter Roads Itinerary Changes + Cancellations

Alter Roads reserves the right to make date, route, activity, and hotel modifications to any tour. Every effort is made to keep changes to a minimum.
Alter Roads retains the right to cancel, modify, or delay any tour at any time for any reason. If Alter Roads cancels the tour, travellers will receive an Alter Roads Travel Credit for all monies paid. Alter Roads is not responsible for any personal expenses incurred due to changes in itineraries or tour cancellations, such as prepaid hotel accommodations or airline tickets. We strongly recommend confirming your trip with Alter Roads before making any additional travel arrangements.

Travel Documents

Each guest must obtain a passport and any applicable visas for his or her tour prior to departure. If a guest is unable to obtain travel documents or is prohibited from entering the destination country, our standard cancellation policy will apply. Passports must be valid for at least six months after the tour ends.

Bike Requests

For their tour, guests are asked to choose a hybrid, road, or mountain bike (in certain destinations). Electric bikes are available in most destinations for an additional fee. In order to meet requests for bike selections, guests must submit their preference to Alter Roads no later than 40 days prior to departure. Requests submitted inside 40 days prior to departure will be subject to availability and may not be not guaranteed. Changes to bike requests that are made inside 21 days prior to departure will be subject to a $65 late change fee.

Release of Liability + Miscellaneous

Traveler Profile

After submitting your deposit, you will receive a Traveler Profile to complete. This profile must be signed and returned to Alter Roads within 10 days of receipt in order to finalize your trip. The Traveler Profile enables Alter Roads to secure your bicycle, note dietary restrictions, and recognize any special requests you may have.

Traveler Code

By submitting your deposit and completing your Traveler Profile, you agree to the following Traveler Code: I have chosen a trip that suits my abilities, level of fitness, and state of health. I do not have any physical conditions or disabilities that are a hazard to me or other travellers. I have a valid passport and all visas, permits, certificates, and vaccinations required for travel. I will read all pre-trip materials about clothing, medical requirements, and culture-specific etiquette. I will make sure to communicate any special requests at least 30 days prior to travel. This includes dietary restrictions, medical requirements, and room preferences.I understand that Alter Roads will make every effort to accommodate special requests but cannot guarantee they will be met. I will respect the laws and customs of countries visited. I will follow environmental guidelines and regulations while on the trip in accordance with guide direction. I will respect the rights and privacy of fellow guests. I understand that group travel invariably involves compromise to accommodate the diverse desires, travel goals, personalities, and physical abilities of all group members. Alter Roads guides may be required to improvise and exercise good faith, use discretion, and/or make decisions based upon group consensus. These decisions may not always please each individual, but are intended to satisfy the larger desires of the group. I understand that Alter Roads reserves the right to refuse service during a tour to anyone whose health or behavior could impede the welfare or enjoyment of fellow guests. An individual may be asked to leave a trip if the leader determines that the person’s continuing participation may prove detrimental to the individual or the group.
I understand a road less traveled means that access to medical facilities and evacuation services may be limited. I understand the weather is out of Alter Roads’s control. I will always wear a helmet when riding. I will not wear headphones when riding. I will consume alcohol responsibly. I will be responsible for all and any damages made to a hotel room. I will not use my cell phone while riding a bike. If you do not consent to these regulations, you risk dismissal from the tour and returning home at your expense with no refund for the missed tour portion. Alter Roads reserves the right to decline or cancel a reservation should the individual’s health or behavior impede the welfare or enjoyment of fellow guests.

Release of Liability

Alter Roads is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; collisions with bicycles, pedestrians, or automobiles; road conditions including but not limited to lack of shoulder and roadway surfaces affected by weather conditions; travel by plane, train, auto, boat, or other conveyance, or by bicycle, ski, horseback, foot, or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations or the adequacy of medical attention once provided. The full terms are outlined here . Guests who fail to provide a signed Release of Liability prior to departure will not be permitted to join the trip and standard cancellation policy will apply.

Limitations of Liability

Alter Roads is not liable for expenses including meals, transportation, or hotel costs that are not specified as included in the trip cost but may be required to get to or from a trip start or end. Alter Roads reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and wellbeing of guests.

Lost Belongings

Alter Roads is not responsible for loss of passports, tickets, or other documents, or loss of or damage to luggage, personal property, or other passenger belongings. Given the nature of our trips, you will not always have your luggage with you. Therefore, we urge you to pack carefully and consider leaving valuables at home.

What's Included

Included

  • Accommodation in 4/5 stars hotels selected to reveal the real character of the region
  • Daily breakfast, all lunches and snacks
  • Dinners in very carefully selected restaurants
  • Local wine, beer or spirits chosen from the most important local producers
  • Expert bilingual guides with excellent local knowledge
  • Top of the line bicycles and helmet for all customers
  • Support van that follows the day’s itinerary, giving logistic support
  • Tips for waiters, porters and hotel service

Not included

  • The flights from the customers' places of origin
  • The transportation to the place where the meeting point with the guides is located
  • Travel protection
  • SPA services and other optional activities not mentioned in the itinerary
  • The transportation from the end of the tour
  • Gratuities for the guides, the industry standard is the 10% of the tour cost per person.

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